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Select Return Merchandise Authorization Reports menu > Open RMA Report.

Use Open RMA Report to track the status of open return merchandise authorizations (RMAs) pending merchandise receipt.

The report can be sorted by RMA number, RMA date, customer number, bill-to name, return-to address, and bill-to customer number. You can enter a selection of RMA numbers, RMA dates, customer numbers, bill-to names, return-to addresses, bill-to customer numbers, and user-defined fields to print. The report can also be printed for expired RMAs only, or it can exclude expired RMAs.

The report can be printed in detail or summary format. The detail report includes the RMA number, RMA date, customer number and name, and return-to address. Line items are detailed by item code, item description, cross-ship status, warehouse, unit of measure, return quantity, received quantity, unit price, invoice number, salesperson, return reason, item action, customer action, replacement item, and restocking charges. You can also select to include warranty information and full or partial comments.

The summary version provides summarized totals by RMA, with no breakdown by line item. The summary report includes the RMA number, RMA date, customer number and name, return-to address, RMA status, and RMA expiration date.

Note The bill-to customer sort option and selection are available only if the Enable Bill To Customer Reporting check box is selected in Accounts Receivable Options. The bill-to customer number prints on the report only if Bill To Customer Number is selected in the Sort Report By field.

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