Adjust a Processed Invoice

Use Invoice Data Entry to adjust entered invoices that have been updated to the Open Invoice file. This may be necessary if an entry error occurred and was not discovered until after the invoice was updated (for example, if an incorrect salesperson or sales amount is entered). When convenient, you can also prepare a debit or credit memo that can be applied to a specific invoice and issued to your customer to make a needed adjustment.

To adjust a processed invoice

Select Accounts Receivable Main menu > Invoice Data Entry.
Enter the existing invoice number to adjust. For more information, see Invoice Data Entry - Fields.
When a message appears asking if you want to accept the invoice number, click OK.
In the Customer No. field, enter the customer number that is associated with the existing invoice.

If you are using the bill-to/sold-to feature and the invoice was created using a bill-to customer, enter the bill-to customer number to adjust the invoice.

Note Certain fields will default from the bill-to customer and may need to be adjusted based on the sold-to customer for which the invoice was originally created.

When a message appears asking if you want to adjust the invoice, do one of the following:
Click Yes to adjust the invoice and continue to step 6.
Click No to adjust the invoice but change the customer. Continue to step 7.

The Original Totals window appears displaying the original invoice information. Click OK to return to Invoice Data Entry.
Any other adjustments should be made as follows in the Amount field:

To reduce the amount of the invoice, enter the change as a negative (-) number.
To increase the amount, enter the change as a positive number.

The processed invoice is adjusted.