Adjust Goods Returned from Customer

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Overview

Use the following procedure to adjust goods returned from your customer.

Before You Begin

If the original sales entry was entered using the Sales Order module, you must enter the return as a credit memo using the Sales Order module. This enables inventory quantities to be adjusted at the same time.

To adjust goods returned from your customer

Select Inventory Management Main menu > Transaction Entry.

In the Transaction Type field, select Sales. For more information, see Transaction Entry - Fields.

Click the Next Entry No. button.

Click the Lines tab.

In the Item Code field, enter the item code.

In the Quantity field, enter the number of items returned as a negative quantity.

In the Unit Price field, enter a positive sales price.

Click Accept. The extended sales amount is calculated as a negative number. The cost of goods sold is calculated as a normal sales transaction. For LIFO or FIFO items, the quantity returned is added to the first cost tier.

The goods returned from the customer are adjusted.