Return Reason Code Maintenance

 

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Set Up Return Reason Codes

Overview

 

 

 

Fields

 

 

 

 

Navigation

Select Return Merchandise Authorization Setup menu > Return Reason Code Maintenance.

Overview

Use Return Reason Code Maintenance to set up the reasons merchandise is returned. The return reason codes created can be used during data entry in the RMA Entry window and RMA Receipts Entry window.

Return reason codes are also printed on the Open RMA Report and RMA Receipts History Report and can be viewed in RMA Inquiry. In addition, the Return Reason Report uses return reasons to track possible quality problems.

There are three pre-defined return reason codes:

Note You cannot change pre-defined return reason codes; however, you can change their descriptions.

Fields

 

Code

Description

 

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