Add a Restock Fee to a Credit Memo

When a customer returns an item, a restocking fee can be charged. You must set up a miscellaneous charge item to charge the fee.

Before You Begin

Use this procedure only if the Return Merchandise Authorization module is not installed. For more information, see Set Up Restocking Charges.

To add a restock fee to a credit memo

Select Sales Order Setup menu > Miscellaneous Item Maintenance.
In the Item Code field, enter the code for the new charge item. For more information, see Miscellaneous Item Maintenance – Fields.
In the Item Type field, select Charge. In the Description field, enter a description of the restocking fee.
In the Standard Unit Price field, enter the standard charge amount. Enter the sales tax class, if necessary.
Select the Calculate Commission on Sales, Allow Use in Sales Order, and Apply Trade Discount check boxes.
Click the Accounts tab. In the Sales Account field, enter the general ledger sales account number.
Click Accept, and close the Miscellaneous Item Maintenance window.
Select Sales Order Main menu > Invoice Data Entry.
Enter an invoice number and then enter the appropriate credit memo information on the Header and Address tabs. For more information, see S/O Invoice Data Entry – Fields.
On the Lines tab, enter the items being returned for credit. On a separate line, enter the miscellaneous charge item for the restocking fee. Enter a negative amount for the restocking fee. This reduces the credit memo by the amount charged for restocking the item.
Complete the credit memo. Click Accept and print the invoice.

Note The invoice can be printed only if the Print Invoice check box is selected on the Header tab.

The restocking fee is added to the credit memo.