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Note These FAQs do not apply to Sage 100 Premium.

General

 

 How are menu item links generated?

Menu item links are generated according to selections in Web Menu Maintenance as follows:

• If the Use SSL Protocol check box and the External Link check box are cleared in Web Menu Maintenance, the menu item link generated is derived from all of the following field values:

• • The HREF Link field in Web Menu Maintenance

• • The Internet Information Server Address and Port fields in eBusiness Manager Options

• If the Use SSL Protocol check box is selected and the External Link check box is cleared in Web Menu Maintenance, the menu item link generated is derived from all of the following field values:

• • The HREF Link field in Web Menu Maintenance

  • The Internet Information Server Address and SSL fields in eBusiness Manager Options

• If the External Link check box is selected in Web Menu Maintenance (regardless of whether the Use SSL Protocol check box is selected), the menu item link generated is derived only from the HREF Link field in Web Menu Maintenance.

 

 What happens during the automatic shopping cart update?

The automatic shopping cart update occurs whenever a shopping cart is submitted over the Internet. During the automatic update process, the following occurs:

• The system creates a customer record in the Customer file for new .store customers.

• Sales orders are created for shopping cart records with an Accepted status. Credit limit and quantity checking is performed during the creation of sales orders. Kits for which Automatic is selected in the Explode Kit field in Item Maintenance are exploded.

• If the credit limit is exceeded or if the customer is on credit hold, the sales order is created with a Hold status and is assigned an appropriate reason code. The sales order is also created with a Hold status if the Check for Quantity Available check box is selected in eBusiness Manager Options and the quantity ordered is not available for any item/detail line on the shopping cart.

• Tax calculation is performed.

• Quantity is committed for inventory items.

• The Inventory and Sales Order/Quote History files are updated.

• E-mails are generated and sent for updated records if the Send Shopping Cart Accept Notification check box is selected in eBusiness Manager Options.

• The Shopping Cart Auto Acceptance Log is written to.

• All updated records are cleared from the shopping cart files.

 

 What happens during the automatic user ID/customer update?

The automatic user ID/customer update occurs whenever an eBusiness Manager user ID or customer change is submitted over the Internet. During the automatic update process, the following occurs:

• User ID changes for .order customers are updated to the eBusiness Manager User ID and Customer Contact files.

• Customer changes for .order customers are updated to the Customer file.

• User ID changes for .store customers are updated to the eBusiness Manager User ID and Customer files when a customer number exists in the User ID record.

• An e-mail is generated for updated records based on options set up in eBusiness Manager Options. After the e-mail is generated, the updated records are copied to the log file and removed from the data entry file.

Note  If a problem is encountered generating the e-mail, the e-mail is skipped, and notification is sent to the Webmaster.

• Records are written to the UID/Customer Auto Acceptance Log. You can print the UID/Customer Auto Acceptance Log to view a list of the user ID and customer changes that were automatically updated. After the log is printed, you can clear the log file.

• All updated records are cleared from the UID/Customer Change file.

 

Troubleshooting

 

Why are my thumbnail images not appearing on the Products and Services Web pages?

Use the following steps to determine the reason your thumbnail images are not appearing on the Products and Services Web pages.

Note  For better page-rendering performance, assign separate, thumbnail-sized images as item thumbnails instead of reducing the size of the item's standard image.

1. Select Inventory Management Main menu > Item Maintenance. In the Item No. field, enter an Internet item code. Verify the following:

 If you are assigning a thumbnail image file to the item:

1. In Item Maintenance, click IT Item. In the Internet Item window, click Attachments.

2. In the Internet Attachments window, verify that the Reduce Standard Image for Thumbnail Image check box is cleared, and a valid image file name is entered at the Thumbnail field.

 

If you are reducing the item's standard image to use as the thumbnail image:

1. In Item Maintenance, click the Options tab and verify that a valid image file name is entered in the Image field.

2. Click the Main tab. Click IT Item. In the Internet Item window, click Attachments. In the Internet Attachments window, verify that the Reduce Standard Image for Thumbnail Image check box is selected.

3. Select eBusiness Manager Setup menu > Web Template Options. In the Web Template Options window, click the Products tab and verify that the Use Applied Size to Thumbnail Images check box is selected, and that there are values entered in the Applied Thumbnail Width and Applied Height fields.

2. Select Library Master Utilities menu > Data File Display and Maintenance. In the Data File Display and Maintenance window, in the File Name field, select MAS_xxx\Itxxx\IT_Item.m4t (where xxx is your company code). Verify that the ItemImageWidthInPixels and ItemImageHeightInPixels lines have positive values.

3. Verify that the images have been published to the IIS. For more information, see Publish Files to the Internet.