Show/Hide All
Click a question below to view the answer.
If you allow returns for an item, you must also allow back orders for the item; otherwise, replacement items may be removed from the sales order without being shipped.
In the case of returns for replacement shipments, if back orders are not allowed for the replacement item, and the quantity is not in stock, the entire replacement quantity is placed in the Ordered field on the generated sales order. When the picking sheet is printed, the warehouse picks the order and marks the quantity shipped as zero. When the invoice is processed, if the quantity shipped is less than the quantity ordered, the quantity back ordered defaults to zero because back orders are not allowed for the item. If the operator does not manually change the back-ordered quantity, then when the sales journal is updated, the item is removed from the sales order without being shipped to the customer. To determine if goods were shipped, print the Sales Order/Quote History Report and compare the quantity ordered to the quantity shipped. This report is available only if the Retain Sales Order/Quote History check box is selected in Sales Order Options.
