Return Reason Code Maintenance (On the Fly)

 

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RMA Entry

   

RMA Receipts Entry

   

 

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Overview

During RMA Entry and RMA Receipts Entry, use the Return Reason Code Maintenance feature to add new return reason codes to the Return Reason Code master file without leaving the entry program. This ability to add items on the fly allows you to complete the data entry process in an efficient, uninterrupted manner.

Note This task is available only if the Allow Addition of New Return Reason Codes check box is selected on the RMA Options Entry tab.

Use Return Reason Code Maintenance to track the reasons why merchandise is returned. The return reason codes created are used during data entry in the RMA Entry window and RMA Receipts Entry window.

Return reason codes are also printed on the Open RMA Report and RMA Receipts History Report and can be viewed in RMA Inquiry. In addition, the Return Reason Report uses return reasons to track possible quality problems.

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Return Reason Code

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