Getting Help While You Work
Several sources of information are available to you in the software. Use the following resources to find answers to your questions as you work.
Using the Help System
Use the Help system when you want procedures for day-to-day processing, detailed information and entry samples for fields, and FAQ and troubleshooting information. Overview information and flowcharts illustrating complex concepts are also available. If you do not find what you need, use the additional resources on the Help tab.
Accessing Help
Use the following methods to access help:
- From the Desktop's Help tab, click Help Topics.
- Press F1 in any field in the software to access help for that field.
- In the bottom-right corner of any window, click the button. Help for the specific window appears.
When you access Sage 100 Help, you’ll be taken to the online Help site if an internet connection is detected. If you don’t have an internet connection, you’ll see the locally installed Help instead.
Customer Support
There are several resources you can use for technical assistance before contacting your Sage business partner or Customer Support:
- Refer to the Help system.
- From the Desktop's Help tab, click to:
- Search for answers in the Sage Knowledgebase.
- Visit Sage Community Hub, the Sage 100 online community.
- View the Sage 100 Documents page and access user guides.
- Visit Sage University.
After using the above options, if you need more assistance, you can enter a support ticket on the Help tab.
Or start a live chat session with Sage Customer Support on the Home tab.
