If Sage 100 displays an error message

If an error message appears that does not provide steps to resolve the problem, or you cannot resolve the problem using the recommended steps, contact Sage 100 Customer Support.

Note as much detail as you can about your problem, including the sequence of steps that generated the error message. If possible, keep the error message open in your browser or take a screen shot. We can resolve your problem faster when we have specific information about the error that occurred.

Tip: You can capture the error message by clicking Alt+Print Screen. Paste the screen shot into a Word document, and then save the document on your Data Drive or email it to the support analyst assisting you.

Our support analyst may also ask to view your remote session. They can understand your problem more easily if they can see what you are seeing on the screen.

Log files

If you use Edge Chromium as your browser, Sage 100 creates a log file, which may contain information that will help resolve your problem. Along with the things mentioned above, you should send this log file to the support analyst assisting you.

To find the log file:

  1. On your local computer, open Windows File Explorer.
  2. In the File Explorer address bar, enter %temp%.
  3. You should see the ClickOnceLog file.