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Restocking charges are administrative charges that may be charged to the customer to return merchandise. If a restocking charge applies to the inventory item being returned, the restocking charge appears as a separate line on the credit memo and reduces the amount of the credit.
The restocking method and amount used is based on the selections made in the Restocking Charge Method and Restocking Charge Amount fields on the Inventory Management Item Maintenance Options tab plus any additional charges assigned to the miscellaneous charge code selected in the Restocking Charge Code field in the RMA Options window. The miscellaneous charge code is set up in the Sales Order Miscellaneous Charge Maintenance window. For more information, see Set Up Restocking Charges.
Example
Item A has a fixed restocking method and a charge of $3.00. In Misc. Charge Maintenance, the RESTCK code has a standard charge of $2.00. The restocking charge for this item is $5.00.
The following conditions must be met to calculate restocking charges:
When the Calculate Restocking Charges field is selected on the RMA Options Main tab and a valid miscellaneous charge code is entered and Credit is selected in the Customer Action field on the Return Merchandise Authorization Entry Lines and RMA Receipts Entry Lines tab.
When the Apply Restocking Charges field is selected on the Return Merchandise Authorization Entry Header tab and Credit is selected in the Customer Action field on the Return Merchandise Authorization Entry Lines tab.
Restocking charges are not calculated if the following occurs:
If Replacement or Repair is selected in the Customer Action field on the Return Merchandise Authorization Entry Lines tab or RMA Receipts Entry Lines tab.
If the DS check box is selected on the RMA Receipts Entry or Return Merchandise Authorization Entry Lines tab.
Note If the Allow Changes to Restocking Charges field is selected on the RMA Options Main tab, restocking charges can be overridden by users with the appropriate security setup.
Restocking charges are automatically re-calculated when the following occurs:
The value changes in the Return Qty field on the Return Merchandise Authorization Entry Lines tab or RMA Receipts Entry Lines tab.
The value changes in the Unit Price field on the Return Merchandise Authorization Entry Lines tab or RMA Receipts Entry Lines tab and %Item Price is selected in the Restocking Charge Method field in the Inventory Management Item Maintenance window.
The value changes in the Unit Cost field on the Return Merchandise Authorization Entry Lines tab or RMA Receipts Entry Lines tab and %Item Cost is selected in the Restocking Charge Method field in the Inventory Management Item Maintenance window.
The selection made in the Customer Action field on the Return Merchandise Authorization Entry Lines tab or RMA Receipts Entry Lines tab is changed.
Note Override calculated restocking charges only after you have changed the values in the Return Qty, Unit Price, Unit Cost, and Customer Action fields on the Return Merchandise Authorization Entry Lines tab and RMA Receipts Entry Lines tab. Changes to these fields will recalculate restocking charges.
If the Allow Changes to Restocking Charges field is selected on the RMA Options Main tab, automatically calculated restocking charges can be overridden by users with the appropriate security setup.
Restocking charges appear for each line item in the Return Merchandise Authorization Entry Additional Data Entry Fields window. When documents are generated, restocking charges appear on credit memos based on the item code. To consolidate restocking charges on one line of the credit memo as a miscellaneous charge, select the Consolidate Restocking Charges During Generation check box in the RMA Options window or in the Generated Transactions window.
For more information, see:
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