RMA Receipts Entry

 

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Overview

Fields

 

How Do I...

 

 

Create Comments for an RMA

Cross Ship a Replacement Item

Process a Repair Item

Process a Drop-Ship Return

Process a Scrap Item

Set Up Restocking Charges

Return a Sales Kit

Look Up an Item by Alias Number

Enter an Extended Item Description

 

 

 

Related Topics

 

 

Default Values for RMA Receipts Entry

Return To Address Maintenance

Generate Transactions

Customer Ship-To Address Maintenance

Return To Address

Lot/Serial Number Distribution

Customer Maintenance

Comment Options

Customer Maintenance (On the Fly)

Item Maintenance

Customer Credit History

Item Text Maintenance

Memo Maintenance

Batch Entry

Grids

Item Quantity Inquiry

Shipping Rate Maintenance

Return Items FAQ

Accounts Receivable Options

Bill To/Sold To Maintenance

Bill To Customer Maintenance

 

 

 

Navigation

Select Return Merchandise Authorization Main menu > RMA Receipts Entry.

Overview

Use RMA Receipts Entry to enter information necessary for generating the appropriate documents and to receive and complete return merchandise authorizations (RMAs). The generated documents can include sales orders, credit memos, return orders, and purchase orders.

You can return one return item, multiple return items from different invoices, or an entire invoice. You can also enter sales kit line items and comments to print on the credit memo or sales order.

All original RMA information recorded during RMA Entry can be retrieved by RMA number and displayed for verification. Use RMA Receipts Entry to enter the received quantity, and confirm the item action, vendor action, return warehouse, and distribute the lot or serial number.

When return merchandise is received, you can select the appropriate RMA number and use the RMA receiver documents to complete the RMA. In addition, if merchandise arrives unannounced, use RMA Receipts Entry to enter a one-step RMA transaction.

If the Enable Bill To Customer Reporting check box is selected in Accounts Receivable Options, you can receive RMAs for bill-to and sold-to customers.

You can view the RMA Receipts Entry window in normal or expanded view. The expanded view allows you to view more entries on the Lines tab. The Change View button is available only if your screen resolution is set to 1024 x 768 or higher.

After the data is entered, you can use Generate Transactions to generate sales orders, credit memos, return orders, or purchase orders.

Warning If you allow returns for an item, you must also allow back orders for the item; otherwise, replacement items may be removed from the sales order without being shipped.

Fields

 

RMA No.

Batch

1. Header

 

Receipt Date

Confirm To

Customer No.

Comment

RMA Date

E-mail Address

RMA Status

Fax No.

Return Via

Inspect on Receipt

Return To

Cross Ship

Ship To

Apply Restocking Charges

 

 

2. Address

 

Customer No.

Ship To

Bill To

Residential Address

(Bill To) Name

(Ship To) Name

(Bill To) Address

(Ship To) Address

(Bill To) ZIP Code

(Ship To) ZIP Code

(Bill To) City

(Ship To) City

(Bill To) State

(Ship To) State

(Bill To) Country

(Ship To) Country

 

 

3. Lines

 

Grid Button Bar

Cross Ship

Quick Row

Drop Ship

Line Number

Credit Freight

Invoice No.

Sales Order No.

Item Code

Customer PO

Returned Qty

Salesperson

Received Qty

Product Line

Remaining Qty

Product Type

Return Reason

Price Code

Customer Action

Costing

Item Action

Unit Cost / Invoice Cost

Replacement Item

Restocking Charge

U/M (Unit of Measure)

Warranty Code

Whse

Expiration Date

Unit Price

Vendor RMA No.

Extension

Vendor Warranty

Comment

Component

Description

Extended Desc

Vendor Action

Alias Item

Vendor No.

Original Options

NOF Invoice

Replacement Opt.

 

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