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Access this window using one of the following methods:

• Select Return Merchandise Authorization Entry Main menu > RMA Entry. In the RMA Entry window, click the Lines tab,and then enter a new return reason code in the Return Reason field. The Return Reason Code Maintenance window appears automatically.

• Select Return Merchandise Authorization Entry Main menu > RMA Receipts Entry. In the RMA Receipts Entry window, click the Lines tab and then enter a new return reason code in the Return Reason field. The Return Reason Code Maintenance window appears automatically.

During RMA Entry and RMA Receipts Entry, use the Return Reason Code Maintenance feature to add new return reason codes to the Return Reason Code master file without leaving the entry program. This ability to add items on the fly allows you to complete the data entry process in an efficient, uninterrupted manner.

Note This task is available only if the Allow Addition of New Return Reason Codes check box is selected on the RMA Options Entry tab.

Use Return Reason Code Maintenance to track the reasons why merchandise is returned. The return reason codes created are used during data entry in the RMA Entry window and RMA Receipts Entry window.

Return reason codes are also printed on the Open RMA Report and RMA Receipts History Report and can be viewed in RMA Inquiry. In addition, the Return Reason Report uses return reasons to track possible quality problems.

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