Back Order FAQs

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Expand/Collapse item How are back orders processed?

For a standard purchase order, if the received quantity of an item is less than the original quantity in the Ordered field on the Receipt of Goods Entry Lines tab, the difference between the two quantities becomes the default quantity in the Back Ordered field. Any quantity less than the default back order quantity can be entered manually; however, you cannot enter a quantity in the Back Ordered field that, when added to the received quantity, exceeds the original ordered quantity (you can also change the quantity ordered in Purchase Order Entry). To enter a back-order quantity that exceeds the default back-order quantity in Receipt of Goods Entry, you must insert a new line entry for the same item and enter the additional quantities in the Back Ordered field. If there is a quantity in the Back Ordered field and a zero is entered, the remainder of the original order not shipped (on back order) is cancelled. For more information, see Receipt of Goods Entry.

When the Daily Receipt Registers prints and is updated, the order status of the original purchase order is changed to back order. All line items, with or without a back-order quantity, are retained on file until the entire order is completed and purged during period-end processing. For more information, see Daily Receipt Registers/Update.

Each back order retains the last receipt number and last receipt date. Any back order can be printed and maintained in the same manner as standard orders.