Shopping Cart Accept/Reject Entry Home | FAQs & Troubleshooting

 

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	Update FAQs		Using Sales Kits

 

Navigation

Select eBusiness Manager Main menu > Shopping Cart Accept/Reject Entry.

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Overview

Use Shopping Cart Accept/Reject Entry to set the status of changes to shopping cart submissions that do not go through the automatic acceptance process. Shopping cart submissions go through the automatic acceptance process if the Require Acceptance of Shopping Cart Submits check box is cleared in the Accounts Receivable Internet Customer window.

Shopping cart submissions from .store customers appear in Shopping Cart Accept/Reject Entry with a status of Pending if the order has a payment type other than credit card, and the Require Acceptance of Sales Order Submits check box is selected in the Accounts Receivable Internet Customer window. If an Internet Customer record has not been created for the .store customer, the Require Acceptance of Shopping Cart Submits check box must be selected in eBusiness Manager Options for .store non-credit card orders to appear in Shopping Cart Accept/Reject Entry.

If the Credit Card Processing module is installed and registered, orders with a credit card payment type will always go through the automatic acceptance process. If the pre-authorization transaction for the credit card submitted is not successful, the status of the shopping cart order is set to Pending. The CVV number included on the shopping cart is not stored. To include the CVV number in the credit card transaction request, select the Perform Credit Card Authorization when Submitted check box in eBusiness Manager Options.

When shopping cart orders that require manual acceptance are submitted, they are assigned a status of Pending. You can set the status to Accepted or Rejected and enter an e-mail reason code containing a standard e-mail message about the status change. Only reason codes defined in E-mail Reason Code Maintenance can be entered. The status change and e-mail reason code are then displayed in the grid. You cannot make modifications to the submitted shopping cart.

You can change the status of the submission. During the update process, e-mail notifications are sent based on the options selected in eBusiness Manager Options and E-mail Notification Maintenance. In the Sales Order files, shopping cart orders are treated like new sales orders entered in Sales Order Entry. Orders can be put on hold and assigned hold reason codes only after the update to the Sales Order files. Kits for which Automatic is selected in the Explode Kit field in Item Maintenance are exploded when the Shopping Cart Register is updated. For more information, see Using Sales Kits.

If the update fails, any orders that were not updated appear in Shopping Cart Accept/Reject Entry with a status of Error. You can change the status of each order to Accepted or Rejected again and restart the update process or view the Web Error Log for more information about errors that occurred during the update.

Fields

 

List Box	E-mail Reason
Status