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Use E-mail Reason Code Maintenance to establish e-mail reason codes. Reason codes can be created for order rejections (for example, Incomplete Address Information, Credit Limit Exceeded, and Incomplete Order Information), order acceptances (for example, Order Received and Order Shipped), or order messages (for example, Thank you for your Order and Special Pricing Announcement).
Reason codes can be merged into e-mail notifications. They can also be added to user ID and customer changes in UID/Customer Accept/Reject Entry and to shopping cart submissions in Shopping Cart Accept/Reject Entry. In addition, a reason code can be entered when a sales order generated from a shopping cart submission is deleted in Sales Order Entry. When a reason code is entered, the reason code description established in E-mail Reason Code Maintenance replaces the <<REASON>> merge field inserted in E-mail Notification Maintenance.
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