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Use the Return Reason Report to track returned items, the customer who returned the item, and the reason the item was returned. The report can be sorted by item code, customer number, vendor number, return reason code, and product line. You can select to print miscellaneous items, charge items, and/or special items, in addition to inventory items. You can also include lot and serial information and select which item actions, customer actions, and vendor actions to print.
You can enter a selection of return reason codes, item codes, receipt dates, warehouses, product lines, customer numbers, and vendor numbers to print.
Note The report can only be sorted by vendor number if the Purchase Order module is integrated with Return Merchandise Authorization.
The report can be printed in detail or summary format. The detail report includes item code, item description, RMA number, receipt date, customer number, vendor number, unit of measure, return quantity, customer action, item action, product line, and warehouse. The summary version provides summarized totals by return reason, with no breakdown by line item.