Create Comments for an RMA Home | FAQs & Troubleshooting

 

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 Overview

During data entry in RMA Entry or RMA Receipts Entry, you can create a comment line for a return merchandise authorization (RMA). In RMA Entry, you can enter comments that are printed on the Customer RMA or RMA Receiver forms, or you can enter comments that are applied to the generated sales order or credit memo. In RMA Receipts Entry, you can enter comments that are applied to the generated sales order or credit memo.

Note If a valid invoice number is entered in the Invoice No. field, comments appear on the generated credit memo. If an invoice number is not entered or is not on file, comments appear on a consolidated credit memo. If a comment is entered with a valid invoice number, but the item has not been entered for that invoice, the comment will not appear on any generated documents.

 

To create comments for an RMA

1. Select Return Merchandise Authorization Main menu > RMA Entry or RMA Receipts Entry.

2. Enter an RMA Number.

3. On the Header and Address tabs, enter RMA information. For more information, see RMA Entry – Fields and RMA Receipts Entry – Fields.

4. Click the Lines tab, and in the Item Code field, type /C. The Comment field appears on the Lines tab.

5. At the Comment field, enter the comment text.

6. Click the Comment Options button.

7. Select the forms to apply the comments to and then click OK. For more information, see Comment Options - Fields.

8. Complete data entry on the Lines tab. Click Accept.

Comments are created for the RMA and will appear on the selected forms when they are printed.