RMA Entry

Window Details
	Navigation
	Overview
	Fields

How Do I...
	Create Comments for an RMA	Enter an Extended Item Description
	Return a Sales Kit	Process a Drop-Ship Return
	Process a Repair Item	Create an Xpress Sales Order
	Process a Scrap Item	Set Up Restocking Charges
	Cross-Ship a Replacement Item	Look Up an Item by Alias Number

Related Topics
	Default Values for RMA Entry	Shipping Rate Maintenance
	Return To Address	Return To Address Maintenance
	Customer Maintenance	Customer Ship-To Address Maintenance
	Customer Maintenance (On the Fly)	Comment Options
	Customer Credit History	Item Text Maintenance
	Sales Order Entry	Lot/Serial Number Distribution
	Customer RMA Printing	Return Items FAQ
	RMA Receiver Printing	Restocking Charges FAQ
	Memo Maintenance	Xpress Sales Orders FAQ
	Return Items FAQ	Item Maintenance
	Memo (Auto Display)	Item Quantity Inquiry
	Grids	Bill To Customer Maintenance
	Accounts Receivable Options	Bill To/Sold To Maintenance

Navigation

Select Return Merchandise Authorization Main menu > RMA Entry.

Overview

Use RMA Entry to enter information necessary to create return merchandise authorizations (RMAs). You can create an RMA for one return item, multiple return items from different invoices, or an entire invoice. You can also enter sales kit line items and comments to print on the credit memo, sales order, customer RMA, or RMA receiver. Use RMA Entry to record customer information, the return items, the return quantity, the reason for the return, and the return warehouse.

If the Enable Bill To Customer Reporting check box is selected in Accounts Receivable Options, you can create RMAs for bill-to and sold-to customers.

You can view the RMA Entry window in normal or expanded view. The expanded view allows you to view more entries on the Lines tab. The Change View button is available only if your screen resolution is set to 1024 x 768 or higher.

After you enter the data for the RMA, you can print customer RMAs and RMA receiver forms.

Warning If you allow returns for an item, you must also allow back orders for the item; otherwise, replacement items may be removed from the sales order without being shipped.

Fields

RMA Number
1. Header
RMA Date	E-mail
Customer No.	Fax No.
RMA Status	Batch Fax
Expire Date	Inspect on Receipt
Return Via	Cross Ship
Return To	Apply Restocking Charges
Ship To	Print Customer RMA
Confirm To	Print RMA Receiver
Comment

2. Address
Customer No. Bill To (Bill To) Name (Bill To) Country (Bill To) Address (Bill To) ZIP/Postal Code (Bill To) City (Bill To) State/Province	Ship To Residential Address (Ship To) Name (Ship To) Country (Ship To) Address (Ship To) ZIP/Postal Code (Ship To) City (Ship To) State/Province

3. Lines
Grid Button Bar	Credit Freight
Quick Row	Received Qty
Line Number	Remaining Qty
Invoice No.	Sales Order No.
Item Code	Customer PO
Return Reason	Salesperson
Cust Action	Product Line
Return Qty	Product Type
Item Action	Price Code
Replacement Item	Costing
U/M (Unit of Measure)	Unit Cost/Invoice Cost
Whse	Restocking Charge
Unit Price	Warranty Code
Extension	Expiration Date
Comment	Vendor RMA No.
CS	Vendor Warranty
Description	Component
Vendor Action	Extended Desc
Vendor No.	Alias Item
NOF Invoice	Original Options
Drop Ship	Replacement Opt.