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 Overview

Use this procedure to add or edit an ACH payment account for a customer.

Note After an ACH payment account is saved, the routing and account numbers are saved in the Paya Exchange Vault and cannot be changed. If a customer's routing or account number changes, the new number must be added as part of a new account record. If there are any data entry records referencing the old account that have not yet been processed, they must be changed to reference the new account.

 Before You Begin

• To enable ACH payment processing, go to Company Maintenance and, on the Payment tab, select either ACH or Both Credit Cards and ACH in the Enable Payments field.

• Create an ACH payment type with a valid virtual terminal ID and merchant key in Payment Type Maintenance.

To add an ACH payment account

1. Select Accounts Receivable Main menu > Customer Maintenance.

2. Select a customer and click the Additional tab. For more information, see Customer Maintenance - Fields.

3. Click Credit Cards/ACH.

4. In Customer Credit Card and ACH Payment Maintenance, in the Payment Type field, select an ACH payment type. For more information, see Customer Credit Card and ACH Payment Maintenance - Fields.

5. In the Payment ID field, type a payment ID to identify the ACH payment account, and then click Add New.

6. In the Paya Exchange Vault window, select ACH and then click Next.

7. Enter the routing and account numbers, and select the account type.

8. Click Submit. The account type and last four digits of the routing and account numbers appear in Customer Credit Card and ACH Payment Maintenance.

9. Enter the remaining account information.

10. Click Accept.

The customer's ACH payment account is saved. You can return to Customer Credit Card and ACH Payment Maintenance to edit the bank name and billing information as needed.