Return a Sales Kit

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Sales kits are groups of items that are normally sold together. The price of a sales kit usually differs from the total price of the combined items if those items are sold individually. In RMA Entry and RMA Receipts Entry, you can return a sales kit or component item.

 

To return a sales kit

  1. Select Return Merchandise Authorization Main menu > RMA Entry or RMA Receipts Entry.

  2. Enter the RMA information on the Header and Address tabs. For more information, see RMA Entry – Fields and RMA Receipts Entry – Fields.

  3. Click the Lines tab. Enter an invoice number in the Invoice No. field.

  4. At the Item Code field, enter the sales kit item code.

  5. If you entered an existing invoice number in the Invoice No. field, the kit either explodes into its component items or is returned as a single kit item, depending on how it appeared on the invoice.

If you entered an invoice number that does not exist, one of the following occurs:

  • If Always was selected in the Explode Kit field in the Inventory Management Item Maintenance window, the kit automatically explodes into its component items.

  • If Prompt was selected in the Explode Kit field in the Inventory Management Item Maintenance window, you are prompted to return the kit or explode the kit to return by component. Click Yes to return the kit without exploding it. Click No to explode the kit and return by component.

  • If Never was selected in the Explode Kit field in the Inventory Management Item Maintenance window, the kit is automatically returned as a single kit item.

  1. If the kit is exploded, the kit item and components are indicated by red line numbers. Change any kit or component fields as necessary.

You cannot insert, delete, or edit component items. You can delete the entire sales kit entry, including all component items, by deleting the sales kit line item. Deleting the sales kit line item causes all component lines, including comment lines, to be deleted.

Exploded kit items and components cannot be moved up or down in the grid. No other items can be moved between kit component lines in the grid. You cannot drop ship a sales kit item, but you can drop ship individual component items.

If a valid invoice number is entered and a component item is selected for return, the cost defaults from the Invoice History file; however, the unit price defaults to 0.00. You will need to manually enter a unit price.

  1. When finished, click Accept.