Return Reason Report Home | FAQs & Troubleshooting

 

Window Details			How Do I...
	Navigation			Create a Report Setting
	Overview			Print a Report, Listing, or Form
	Fields			E-mail, Fax, or Print a Report as a PDF
	Report Sample			Enter Multiple Values Using Separators

 

Navigation

Select Return Merchandise Authorization Reports menu > Return Reason Report.

Overview

Use the Return Reason Report to track returned items, the customer who returned the item, and the reason the item was returned. The report can be sorted by item code, customer number, vendor number, return reason code, and product line. You can select to print miscellaneous items, charge items, and/or special items, in addition to inventory items. You can also print lot and serial information, which includes expiration dates if they are tracked, and select which item actions, customer actions, and vendor actions to print.

You can enter a selection of return reason codes, item codes, receipt dates, warehouses, product lines, customer numbers, and vendor numbers to print.

Note The report can only be sorted by vendor number if the Purchase Order module is integrated with Return Merchandise Authorization.

The report can be printed in detail or summary format. The detail report includes item code, item description, RMA number, receipt date, customer number, vendor number, unit of measure, return quantity, customer action, item action, product line, and warehouse. The summary version provides summarized totals by return reason, with no breakdown by line item.

Fields

 

Report Setting	Print Lot/Serial Information
Description	Additional Line Types to Print
Type	Item Actions to Print
Default Report	Customer Actions to Print
Print Report Settings	Vendor Actions to Print
Three Hole Punch	Operand
Number of Copies	Value
Collated	Printer Output
Sort Report By	Keep Window Open After Print
Print Summary Report	Keep Window Open After Preview