RMA Inquiry - Fields

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RMA Number

Enter the RMA number, or click the Lookup button to list all RMAs currently in the RMA Data Entry file and the RMA Receipts History file.

Click the Memo button to view, create, or maintain memos. The Memo button is available only if the appropriate memo type has been set up in Memo Manager Maintenance for this task. If a memo already exists for this task, the Memo button appears yellow. If a memo does not exist, the Memo button appears blue. For more information, see Memo Maintenance.

Entry Sample

0000018

Status

This field displays the RMA status and can only be viewed. If the RMA data is contained in the RMA History files, the value "Received" is displayed in this field.