RMA Options Home | FAQs & Troubleshooting

 

Window Details			How Do I...
	Navigation			Set Up Return Merchandise Authorization for a New Company
	Overview			Set Up Restocking Charges
	Fields			Use Default Warehouses
				Print a Report, Listing, or Form

 

Related Topics
	RMA Receiver Printing		RMA Entry

 

Navigation

Select Return Merchandise Authorization Setup menu > RMA Options.

Overview

RMA Options presents a series of options allowing you to maintain features most appropriate for your business. Some of these options are defined during new company setup via the RMA Setup Wizard, but can be maintained in this window.

• The Sales Order and Inventory Management modules must be set up before the Return Merchandise Authorization module can be set up.

• For new companies, you can access RMA Options only after completing the RMA Setup Wizard.

• Only one user at a time can access RMA Options. The second user accessing RMA Options will open an inquiry window where fields can only be viewed.

Fields

 

1. Main
Calculate Restocking Charges	Repairs in Process
Restocking Charge Code	Repairs Clearing
Allow Changes to Restocking Charges	Always Generate Zero Dollars for Replacements
Consolidate Restocking Charges During Generation	Perform Qty On Hand Checking for Replacements
Track Repair Items Through Inventory	Retain RMA Receipts History
Set Unit Cost to Zero Dollars for Repair Items	(Integrate with) Purchase Order
Scrap Account
2. Entry
Description (Batch Processing)	Invoice Number Required on all Returned Items
Enable	Auto Display Item Selection Screen
Next Batch	Allow Special Items to be Returned
Next Automatic RMA Number	Default Qty Returned to the Invoice Qty Shipped
Number of Days Before RMA Expires	Allow Addition of New Return Reason Codes
Default for Return Via	Display Unit Cost
Perform Customer Warranty Checking	Allow Cost Override
Extend Warranty Based on Ship Date/Extend Warranty Based on Invoice Date	Allow Price Override
3. Entry Defaults
Customer Return Action	All
Item Return Action	Customer RMA
Vendor Return Action	Sales Order
Default for Credit Freight Check Box	RMA Receiver
Default Return Reason Code	Credit Memos
Return	Allow Return Warehouse Changes
Scrap	Allow Scrap Warehouse Changes
Repair	Allow Repair Warehouse Changes
4. Forms
Print Customer RMA	Print RMA Receiver Documents By