RMA Entry

 

Window Details

Navigation

Overview

Fields

 

How Do I...

 

 

Create Comments for an RMA

Enter an Extended Item Description

Return a Sales Kit

Process a Drop-Ship Return

Process a Repair Item

Create an Xpress Sales Order

Process a Scrap Item

Set Up Restocking Charges

Cross-Ship a Replacement Item

Look Up an Item by Alias Number

 

Related Topics

 

 

Default Values for RMA Entry

Shipping Rate Maintenance

Return To Address

Return To Address Maintenance

Customer Maintenance

Customer Ship-To Address Maintenance

Customer Maintenance (On the Fly)

Comment Options

Customer Credit History

Item Text Maintenance

Sales Order Entry

Lot/Serial Number Distribution

Customer RMA Printing

Return Items FAQ

RMA Receiver Printing

Restocking Charges FAQ

Memo Maintenance

Xpress Sales Orders FAQ

Return Items FAQ

Item Maintenance

Memo (Auto Display)

Item Quantity Inquiry

Grids

Bill To Customer Maintenance

Accounts Receivable Options

Bill To/Sold To Maintenance

 

Navigation

Select Return Merchandise Authorization Main menu > RMA Entry.

Overview

Use RMA Entry to enter information necessary to create return merchandise authorizations (RMAs). You can create an RMA for one return item, multiple return items from different invoices, or an entire invoice. You can also enter sales kit line items and comments to print on the credit memo, sales order, customer RMA, or RMA receiver. Use RMA Entry to record customer information, the return items, the return quantity, the reason for the return, and the return warehouse.

If the Enable Bill To Customer Reporting check box is selected in Accounts Receivable Options, you can create RMAs for bill-to and sold-to customers.

You can view the RMA Entry window in normal or expanded view. The expanded view allows you to view more entries on the Lines tab. The Change View button is available only if your screen resolution is set to 1024 x 768 or higher.

After you enter the data for the RMA, you can print customer RMAs and RMA receiver forms.

Warning If you allow returns for an item, you must also allow back orders for the item; otherwise, replacement items may be removed from the sales order without being shipped.

Fields

 

RMA Number

 

1. Header

 

RMA Date

E-mail

Customer No.

Fax No.

RMA Status

Batch Fax

Expire Date

Inspect on Receipt

Return Via

Cross Ship

Return To

Apply Restocking Charges

Ship To

Print Customer RMA

Confirm To

Print RMA Receiver

Comment

 

 

 

2. Address

 

Customer No.

Bill To

(Bill To) Name

(Bill To) Address

(Bill To) ZIP Code

(Bill To) City

(Bill To) State

(Bill To) Country

Ship To

Residential Address

(Ship To) Name

(Ship To) Address

(Ship To) ZIP Code

(Ship To) City

(Ship To) State

(Ship To) Country

 

 

3. Lines

 

Grid Button Bar

Credit Freight

Quick Row

Received Qty

Line Number

Remaining Qty

Invoice No.

Sales Order No.

Item Code

Customer PO

Return Reason

Salesperson

Cust Action

Product Line

Return Qty

Product Type

Item Action

Price Code

Replacement Item

Costing

U/M (Unit of Measure)

Unit Cost/Invoice Cost

Whse

Restocking Charge

Unit Price

Warranty Code

Extension

Expiration Date

Comment

Vendor RMA No.

CS

Vendor Warranty

Description

Component

Vendor Action

Extended Desc

Vendor No.

Alias Item

NOF Invoice

Original Options

Drop Ship

Replacement Opt.