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Use RMA Receipts Entry to enter information necessary for generating the appropriate documents and to receive and complete return merchandise authorizations (RMAs). The generated documents can include sales orders, credit memos, return orders, and purchase orders.
You can return one return item, multiple return items from different invoices, or an entire invoice. You can also enter sales kit line items and comments to print on the credit memo or sales order.
All original RMA information recorded during RMA Entry can be retrieved by RMA number and displayed for verification. Use RMA Receipts Entry to enter the received quantity, and confirm the item action, vendor action, return warehouse, and distribute the lot or serial number.
When return merchandise is received, you can select the appropriate RMA number and use the RMA receiver documents to complete the RMA. In addition, if merchandise arrives unannounced, use RMA Receipts Entry to enter a one-step RMA transaction.
If the Enable Bill To Customer Reporting check box is selected in Accounts Receivable Options, you can receive RMAs for bill-to and sold-to customers.
You can view the RMA Receipts Entry window in normal or expanded view. The expanded view allows you to view more entries on the Lines tab. The Change View button is available only if your screen resolution is set to 1024 x 768 or higher.
After the data is entered, you can use Generate Transactions to generate sales orders, credit memos, return orders, or purchase orders.
Warning If you allow returns for an item, you must also allow back orders for the item; otherwise, replacement items may be removed from the sales order without being shipped.
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